comprehensive device protection
Stay covered with one of our MotoCare plans that includes an extended service plan, accidental damage protection, and low deductibles.
get covered
Add MotoCare to your cart while purchasing your device or for a limited time after purchase (see below)†.
extended service plan
Extended Service Plans give you an additional 12 months of standard warranty coverage, after your manufacturer's warranty expires. Plans are available anytime while your smartphone is in warranty, and deductibles are low.
accident protection
Accident Protection Plans give you coverage for liquid and physical damage plus standard warranty extension, after your manufacturer's warranty expires. File up to three accidental damage claims with low deductibles.
compare plans
|
|---|
| — |
| No deductible or additional fees for repairs covered under the original warranty. |
| Included with device purchase |
| Electrical or mechanical breakdown. Learn more |
| 12 months |
| No limit on standard mechanical failure claims. |
| — |
| — |
| — |
| — |
|
|---|
| $20.00 – $99.00 depending on device |
| $10.00 – $99.00 for repairs covered under the Extended Service Plan. |
| Available to purchase while your phone is in warranty (up to 12 months). Check eligibility |
| Electrical or mechanical breakdown. Learn more |
| 24 months |
| No limit on standard mechanical failure claims.** |
| — |
| — |
| — |
| Cancel your plan for a full refund within 60 days of purchase, less claims. (Cancellation and refund methods vary by state. See full terms and conditions for details). |
|
|---|
| $35.00 – $399.00 depending on device |
| $26.00 – $99.00 for repairs covered under the Accidental Damage Protection plan. |
| Available to purchase for up to 30 days after you purchase your phone.
Check eligibility |
| Electrical or mechanical breakdown (after your manufacturer's warranty expires), accidental liquid damage, and accidental physical damage (including drops and cracked screen). Learn more |
| 15, 18 or 24 months |
| No limit on standard mechanical failure claims.** |
| — |
| Cancel your plan for a full refund within 60 days of purchase, less claims. (Cancellation and refund methods vary by state. See full terms and conditions for details). |
already have a plan?
Log in to My Stuff to register your device, review your warranty info, or request a repair. You can submit claims online 24/7, or contact us directly at 1-800-734-5870 and one of our agents will process your claim.
** Subject to service contract maximums.
† Currently, MotoCare Protection is only available for devices purchased and used in the United States. This does not include Puerto Rico.
Frequently Asked Questions
We offer two convenient ways to purchase:
You can purchase a Moto Care Protection plan at the same time as you purchase your device on Motorola.com.
You can also purchase a plan for up to 30 days after the sale through our customer support website in the MY STUFF section. Just sign into the site using the same Gmail account you have on your phone and you will see your eligibility. You can also contact us directly at 1-800-734-5870 and one of our agents will help you with the purchase.
Our Extended Service Plan provides 12 months of mechanical breakdown coverage with low deductibles.
Our Accidental Damage Plan gives you the same coverage as the Extended Service Plan with low deductibles plus coverage for certain accidents that affect the functionality of the device like spills and screen breaks.
The Moto Care Extended Service Plan does not cover any accidents or damage, lost or stolen devices, damage caused by reckless or abusive treatment, and normal wear and tear when the device still works. Full Terms and Conditions.
The Moto Care Accident Protection Plan does not cover lost or stolen devices, damage caused by reckless or abusive treatment, and normal wear and tear when the device still works. Moto Care Accident Protection also doesn't cover damage resulting from unauthorized repair and unapproved upgrades.
The Moto Care Extended Service plan starts the day your standard limited manufacturer's ends.
Moto Care Accident Protection Plan begins the day you purchase the device. If you purchase within 30 days of receiving your device, coverage begins on the date you purchased your device. We've got your back from day one! (Year 1: Standard limited manufacturer's + Accident Protection. Year 2: Extended Service Plan + Accident Protection)
Motorola's standard limited warranty covers one year.
Depending on the term you select, Moto Care Accident Protection provides coverage for an additional 3 months or 12 months, and includes mechanical breakdown for 12 months after the manufacturer's warranty expires.
Moto Care Extended Service Plan gives you peace of mind against mechanical breakdown for 12 months after the manufacturer's warranty expires.
Moto Care Protection stays with your device. If you sell or give your device to someone else, the device will still be covered under the existing Service Plan policy. If you receive a replacement device from us (see "Making a Claim"), we will automatically transfer the remaining coverage to the replacement device.
Note: You cannot transfer coverage to another device that you purchase or obtain otherwise.
You have two options for submitting a claim:
- Log into support and submit a claim online.
- Contact us directly at 1-800-734-5870 and one of our agents will process your claim.