B2B INQUIRY
Protect your smartphone
investment.
Explore your coverage plan options
Why choose Moto Care?
Your smartphone purchase is an investment. Peace of mind comes with knowing your investment is protected. Moto Care plans offer reliable, affordable coverage against damage and malfunction – with extended, expanded warranty protection.
Advantages of Moto Care protection include low service fees, low deductibles, and experienced, responsive customer support.
Stay covered.
Stay protected.
Motorola offers comprehensive smartphone warranty plans, customized to meet your needs.
Our Extended Service Plans (ESP) and Accidental Damage Protection Plans (ADP) give you added coverage beyond the terms of your original warranty1, 2.
And if you change your mind for any reason, ESP and ADP can be canceled for a full refund, less claims, within 60 days of purchase3.
Moto Care Extended Service Plan
Extend your warranty coverage
The Moto Care Extended Service Plan (ESP) provides a 12-month extension of your original smartphone warranty1, for continued coverage against device failure, with low deductibles. ESP also includes Advance Exchange Service, which ensures next-business-day delivery of your post-claim replacement device.
You can purchase an ESP at any time, as long as your smartphone is still under warranty. Check your ESP eligibility here.
Price: $20 – $99 depending on device
Deductible: $20 – 100 for repairs covered under ESP
Additional year of warranty coverage
Extended protection against malfunction
Unlimited claims up to device cost
No shipping charges; low deductibles
Moto Care Accidental Damage Protection
Stay covered against drops and spills
Motorola’s Accidental Damage Protection Plan (ADP) gives you the same coverage as the ESP, plus additional coverage for liquid and physical damage (including cracked screens) caused by drops and spills2. ADP provides damage coverage for up to 2 years, with low deductibles.
With an ADP, you can file up to 3 accidental damage claims after your original warranty expires. ADP also includes Advance Exchange Service, which ensures next-business-day delivery of your post-claim replacement device.
ADP is available for 30 days following device activation date, as long as there are no open repair orders and phone shows no prior signs of physical or liquid damage. Check your ADP eligibility here.
Price: $35 – $229 depending on device
Deductible: $29 – $100 for repairs covered under ADP
ESP coverage included
18 months or 2 years of accident protection
Covers cracked screens and water damage2
3 accidental damage claims allowed during coverage period
Unlimited malfunction claims up to device cost4
No shipping charges; low deductibles
Service plan details & differences
Compare ESP coverage with ADP coverage to find the level of protection that works best for you.
See full terms and conditions for more details.
Electrical and mechanical breakdown and defect coverage. Learn more
Liquid and physical damage coverage including cracked screens2
Up to 3 accidental damage claims. Learn more
24/7 customer support
Online repair tracking
Advance exchange service
Low deductibles. Learn more
$35 – $229 plan price,
depending on device
$20 – $99 plan price,
depending on device
Advance Exchange Service
All Moto Care plans offer Motorola’s Advance Exchange Service. With this service, you’ll receive a replacement device to use while your phone is being repaired.
Filing a repair claim is easy. Simply contact Motorola customer support, and a Moto Care agent will initiate the repair at a Motorola-authorized service center.
Frequently Asked Questions